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Toggle navigation
Products
Platform
Customer Connect
eServeCloud for Spark
Products
Message Exchange
Contact Center
Sales Acceleration
Pricing
Integrations
Integrations
Overview
Cisco Tropo/Spark
Customer Connect
Salesforce
Services
Development Services
Resources
Resources
Webinars
Knowledge Base
Login
Message
Exchange
Contact
Center
Sales
Acceleration
Customer
Connect
Try Now
Resources
Admin Overview
Overview
Managing Company
Managing Projects
Reports
Admin Settings
Configuring Basic Web Chat
Designing a New Web Form
Setting up Chat/Message Routing
Getting Started - Agent
Log in and Log Out
Update Profile Settings
Change Your Password
Change Availability Status
Application Settings
Overview
Add/Update Text Shortcuts
Add/Update Voice Recordings
Add/Update Text Templates
Add or Remove Integrations
Using the AnyChat Buttons
Using eServeCloud Messaging
Setting Chat View Filters
Auto-Accept or Manual Answer Option
Answering an message/chat
Responde to a Chat/Message Request
Start an Outbound (IP-Chat) Session
Start a Text (SMS) Conversation from an Ended Chat Conversation
Viewing and Updating Customer Details
View Customer Activity History
End a Conversation
Switch between conversations
Set Tags (Classifying a conversation)
Customer Origination Information
Messaging Productivity Tools
Use Message Menu
Use Shortcuts
Send Files/Videos & Images
Upload Files for Quick Send
Set Language Translation
Send Email Transcripts
Send Emojis
Open the Customer Web Page
Communications Features
Cloud Telephony for Agents
Manually Dial the Number
Click to Call a Customer
Call from Leave Message
Parallel Call and Chat Conversation
Click to Text (SMS) a Customer
Team Collaboration Features
Overview
View Team Availability
Chat with another Agent
Transfer to another Agent
Conference in Colleagues
Transfer to a Team
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