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Working Together To Connect Customers To The Enterprise

eServeCloud and Cisco Tropo Gateway and Spark Collaboration Solutions

To Call, Text And Video With Customers

eServeCloud Communication Applications Leverage Cisco Tropo PSTN Gateways

Customers
Cisco Tropo
eServeCloud Apps

And Brings These Communications to Enterprise Spark Users

To Provide

Omni-Channel Communications and Customer Management from Within Spark

Customers

Spark Enables Collaboration between Team Members

Message Exchange

eServeCloud Connects Spark Teams to Customers

Cisco Spark

Teams Need to Connect with Customers, Partners and Prospects

eServeCloud and Cisco, Working Together

eServeCloud connects to customers over channels of their choice

Handle Voice calls to the businesses published numbers
Send and Receive Text messages from these same number
Digital messages from Websites and popular messaging apps
Power Dial through a list of lead to accelerate sales
Embedded Click-me buttons in all the business on-line publications
Allows agents/reps to setup video session with customers

eServeCloud add extensive management, routing, activity capture, real-time monitoring and analytics to these communication services to provide line of business applications for Customer Service, Inside Sales and Customer Engagement.

With the eServeCloud powerful Spark integration, Enterprise Users can now receive the customer communication on their Spark Devices and Applications, anywhere and at anytime.

What Spark Users Get With eServeCloud Integration

Call Customers from Spark

Make Outbound Customer Calls from Spark. All conversations are recorded and saved with the customer record

Converse in Text Messaging

Receive and Send Text Message to all you outside contacts. Text enable your landline numbers. Spark now becomes your text messaging portal

Get Customer Info

Find your customer information with simple commands in Spark. Now you can communicate and collaborate with them

Receive Customer Calls

Capture the call disposition, notes and recording of the conversation and save it automatically with the prospect record

Chat with Web Surfers

Spark becomes your Web-chat client. Chat with your online customers and customers using native messaging apps

Work in Your CRM/Apps

Use eServeCloud Customer Connect to click enable your CRM and Web App contacts. Just click to start messaging or call sessions

Automate The Not Available

Set Rules to route to team member or ask customer to leave messages. Never lose a customer

Publish Text-Me Buttons

Boost Inbound marketing by embedding Chat and Call buttons in all your personal and marketing communications. Customers click to Chat or Call

Capture the Interactions

Capture disposition codes, notes and recording of the conversation & messages and save it automatically with the prospect record

Cisco Partners, Resellers and Spark Users

See Our Solutions in the Spark Marketplace

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eServeCloud and Cisco Integrations

eServeCloud Spark Integration

Business with Cisco Spark can now front-end Spark with a suite of Customer Engagement applications (Contact Center, Message-based Customer Service, Inside Sales Acceleration) and add collaboration and mobility to their customer management.

Spark SIP Integration

Agents and Reps can make and receive Customer calls on their Spark Devices and Apps. eServeCloud provides full IVR, Skill-based routing to connect the calls to the best Spark agent.

Real-Time Video without Any Apps

Reps and Agents can push out a video connection request to the customers and engage in a video/screen sharing session with their customers

Capture All Communication Transactions

All voice and messaging transactions with the customer are captured and saved with the customer records for analysis and record keeping

Real-Time Dashboard

eServCloud provides real-time dashboard of all Spark-Customer communications so managers have instantaneous view of the team activities

Modern Supervisor Coaching

Supervisors have the ability to view, listen in and barge in to the Spark Agent and Customer communications

Talk to our Team today

Learn About eServeCloud Spark Integration

Request a Demo

Join us on the next Webinar

Work on an Opportunity

Make more calls. Connect Using Digital Messaging. Get Higher Callbacks / Chat. Collaborate With Team. Work From Anywhere.

View Spark Integration Demo

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