eServeCloud and Cisco Tropo Gateway and Spark Collaboration Solutions
Spark Enables Collaboration between Team Members
eServeCloud Connects Spark Teams to Customers
Teams Need to Connect with Customers, Partners and Prospects
eServeCloud connects to customers over channels of their choice
eServeCloud add extensive management, routing, activity capture, real-time monitoring and analytics to these communication services to provide line of business applications for Customer Service, Inside Sales and Customer Engagement.
With the eServeCloud powerful Spark integration, Enterprise Users can now receive the customer communication on their Spark Devices and Applications, anywhere and at anytime.
Make Outbound Customer Calls from Spark. All conversations are recorded and saved with the customer record
Receive and Send Text Message to all you outside contacts. Text enable your landline numbers. Spark now becomes your text messaging portal
Find your customer information with simple commands in Spark. Now you can communicate and collaborate with them
Capture the call disposition, notes and recording of the conversation and save it automatically with the prospect record
Spark becomes your Web-chat client. Chat with your online customers and customers using native messaging apps
Use eServeCloud Customer Connect to click enable your CRM and Web App contacts. Just click to start messaging or call sessions
Set Rules to route to team member or ask customer to leave messages. Never lose a customer
Boost Inbound marketing by embedding Chat and Call buttons in all your personal and marketing communications. Customers click to Chat or Call
Capture disposition codes, notes and recording of the conversation & messages and save it automatically with the prospect record
See Our Solutions in the Spark MarketplaceContact Us
Business with Cisco Spark can now front-end Spark with a suite of Customer Engagement applications (Contact Center, Message-based Customer Service, Inside Sales Acceleration) and add collaboration and mobility to their customer management.
Agents and Reps can make and receive Customer calls on their Spark Devices and Apps. eServeCloud provides full IVR, Skill-based routing to connect the calls to the best Spark agent.
Reps and Agents can push out a video connection request to the customers and engage in a video/screen sharing session with their customers
All voice and messaging transactions with the customer are captured and saved with the customer records for analysis and record keeping
eServCloud provides real-time dashboard of all Spark-Customer communications so managers have instantaneous view of the team activities
Supervisors have the ability to view, listen in and barge in to the Spark Agent and Customer communications