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Contact Center

Software for better customer engagements - Anywhere, Anytime

Always-On, Multi-Tenant, Instantly Scalable Cloud Contact Center for Business of Any size

LET DATA GUIDE YOUR DECISIONS

Optimize your center productivity using Real-time KPIs & Live Dashboard

LEVERAGE CLOUD-COMMUNICATION FOR OMNI-CHANNEL

Integration with Cisco Tropo & Spark bring cloud Scale & Enterprise needs together

Get Enterprise Features with Simplified Agent Experience

Omni-Channel Agent Desktop interact across all channels from one workspace.
Work Anywhere - No Additional Hardware, Use existing phones.
Use eServe CRM and Contacts; Synchronize with data from Salesforce*, Zendesk* etc.
View context for every customer engagement.
Manage your IVR, Phone Numbers, Routing in rela-time from your browser

Make changes in Minutes (No IT Required)

Make configuration changes from anywhere using your browser
Add Users, Teams and Numbers to deploy in minutes; not days
Use graphical Designers to build your IVR, Routing and Queuing Flows
React to changing traffic load by moving resources and make effective right away

Manage your contact center more effectively

Quickly identify trends in how you are serving your customers using real-time KPI data
Detect performance anamolies with color coded alerts and notifications
Take supervisory actions to reduce bottlenecks; coach agent via Chat
Monitor calls and listen to recordings to improve quality
Make data-driven decisions with historical reporting and real-time metrics

No Islands, Many bridges - Integration your way

Leverage your enterprise resources with integrated Spark communications
eServeCloud as viewing hub; bringing in data from your applications
Push out transaction using pre-built integrations
Take communications services to your apps using Call Connector widgets
Build custom integrations using eServeCloud APIs for your advanced needs

Work natively with your CRM (Coming Soon)

Supports major CRM packages

Salesforce

SugarCRM

MS-Dynamics

Many More