Contact Center

Software for better customer engagements - Anywhere, Anytime

Always-On, Multi-Tenant, Instantly Scalable Cloud Contact Center for Business of Any size


Optimize your center productivity using Real-time KPIs & Live Dashboard


Integration with Cisco Tropo & Spark bring cloud Scale & Enterprise needs together

Get Enterprise Features with Simplified Agent Experience

  • Omni-Channel Agent Desktop interact across all channels from one workspace.
  • Work Anywhere - No Additional Hardware, Use existing phones.
  • Use eServe CRM and Contacts; Synchronize with data from Salesforce*, Zendesk* etc.
  • View context for every customer engagement.
  • Manage your IVR, Phone Numbers, Routing in rela-time from your browser

Make changes in Minutes (No IT Required)

  • Make configuration changes from anywhere using your browser
  • Add Users, Teams and Numbers to deploy in minutes; not days
  • Use graphical Designers to build your IVR, Routing and Queuing Flows
  • React to changing traffic load by moving resources and make effective right away

Manage your contact center more effectively

  • Quickly identify trends in how you are serving your customers using real-time KPI data
  • Detect performance anamolies with color coded alerts and notifications
  • Take supervisory actions to reduce bottlenecks; coach agent via Chat
  • Monitor calls and listen to recordings to improve quality
  • Make data-driven decisions with historical reporting and real-time metrics

No Islands, Many bridges - Integration your way

  • Leverage your enterprise resources with integrated Spark communications
  • eServeCloud as viewing hub; bringing in data from your applications
  • Push out transaction using pre-built integrations
  • Take communications services to your apps using Call Connector widgets
  • Build custom integrations using eServeCloud APIs for your advanced needs

Work natively with your CRM (Coming Soon)

Supports major CRM packages

Many More

Sign up today to make the difference

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