Simple, Easy Integration Makes Your Contact Data in Business Applications Live
Click To Call, Text (SMS) & Notify Your Contacts in Browser-CRMs, Emails or Business App
A Browser Extension that Adds A Small Blue Button Next To Any Phone Number in Your Chrome Browser. Simply Click To Call, Send Text Messages Or Schedule Alerts, Notifications Or Reminders
Make & Receive Business Calls
Send Text Using Your Landline Numbers
Send SMS Announcements, Reminders
Embed Chat-w-Me or Video/Call Me Buttons Everywhere for Your Customers to Click Separate Business Calls/text from Personal
Make Contact Numbers in Browser Apps Clickable. Simply Click to Call. All conversations are recorded and saved
Receive and Send Text Message to all you outside contacts. Text-enable your landline numbers. Customer Connect is your text messaging portal
Use Customer Connect to click enable your CRM and Web App contacts. Just click to start messaging or call sessions
Capture the call disposition, notes and recording of the conversation and save it automatically with the prospect record
Spark becomes your Web-chat client. Chat with your online customers and customers using native messaging Apps
Update your presence status to receive or re-route communications. Let your team know your availability
Set Rules to route to team member or ask customer to leave messages. Never lose a customer
Boost Inbound marketing by embedding Chat and Call buttons in all your personal and marketing communications. Customers click to Chat or Call
Capture disposition codes, notes and recording of the conversation & messages and save it automatically with the prospect record
Customer Connect makes your contact numbers in Chrome desktop browser clickable. Take the calls on any of your phone devices.
Customer calls are routed to your teamsGet popup notification of customer calls and converse. Customer calls are routed to you or team members based on routing rules.
Conversation is recorded and saved with your customer record.
Find customer information, initiate conversations, update notes and capture all transaction activities and store with customer
Take your calls on work phone, your mobile or a SIP/SPARK browser, mobile or IP Phone
Take calls on your work phone or on your mobile. With it SIP support and Cisco Spark integration, have the calls come to any Spark endpoint on desktop, on mobile app or the IP Phone. Seamlessly move from one device to another on the go.
Leverage eServeCloud communications to engage with your customers on voice, digital messaging and video (coming soon). Manage and maintain all customer interaction history. Unleash the power of teams on your customers
Publish Communication Enabling Buttons In All Customer Touchpoints
Make yourself and team reachable with a simple click to chat or call or even video in all your publications – in personal and campaign emails, online ads, social posts, blog, customer notifications and event marketing.
Simple but powerful tools to make it frictionless for your customers.
Record Conversations, Take Notes and Tag Call Disposition into Contact Record
Automatically capture the interaction details, and the results – converted or unqualified.
Use custom disposition tags and shortcuts for efficient note taking.
Save all activates with the prospect for 360 view of customer, to analyze for quality and process improvements.
Personalize Every Call with Enhanced Contextual Information Popup
Get complete details about your prospects -- conversations, deals, interactions and the next set of scheduled actions. With every inbound or outbound call, the contact and interaction history pops up for your review.
Go where your prospects are – have text conversations, send info and setup demos/appointments
Leverage the efficiency of messaging in your sales process. More effective than email, get immediate responses
7x more likely to respond. Start with a call and continue with text. Switch back and forth as needed
Send and track document opens, responses. A new sales channel integrated with calling
Integrated Data-Driven and Skill-Based Routing, IVR and Voice Mail.
Your prospects calls and text messages come to you and if you are unavailable or busy, you can get voice mail or have a colleague answer.
