Make Your Contact Data Live With Customer Connect

Click To Call, Text (SMS) & Notify Your Contacts in Browser-CRMs, Emails or Business App

eServeCloud Customer Connect

A Browser Extension that Adds A Small Blue Button Next To Any Phone Number in Your Chrome Browser.
Simply Click To Call, Send Text Messages Or Schedule Alerts, Notifications Or Reminders

Simple, Easy Integration Makes Your Contact Data in Business Applications Live

Make/Receive Calls and Have Text Conversations from Anywhere Using Your Business Numbers; Customers Do Not See Your Personal Mobile Info

Make & Receive Business Calls

Send Text Using Your Landline Numbers

Send SMS Announcements, Reminders

Boost Inbound Engagements by Embedding Chat-w-Me or Video/Call Me Buttons Everywhere

Embed Chat-w-Me or Video/Call Me Buttons Everywhere for Your Customers to Click Separate Business Calls/text from Personal

Your Customers Can Click,

  • In your Emails & Campaigns
  • In your Marketing Documents
  • In Banner and Online Ads
  • Blogs and Event Promotions

Make Customer Connections Omni-Channel – Voice, Text, Chat and Video. Speed up Inbound and Outbound Communications for Better Customer Engagements

Click to Call Customers

Make Contact Numbers in Browser Apps Clickable. Simply Click to Call. All conversations are recorded and saved

Text Message using Business Numbers

Receive and Send Text Message to all you outside contacts. Text-enable your landline numbers. Customer Connect is your text messaging portal

Leverage Your CRM/Apps Data

Use Customer Connect to click enable your CRM and Web App contacts. Just click to start messaging or call sessions

Receive Customer Calls

Capture the call disposition, notes and recording of the conversation and save it automatically with the prospect record

Chat with Web Surfers

Spark becomes your Web-chat client. Chat with your online customers and customers using native messaging Apps

Change Presence State

Update your presence status to receive or re-route communications. Let your team know your availability

Automate When Not Available

Set Rules to route to team member or ask customer to leave messages. Never lose a customer

Publish Text-Me Buttons

Boost Inbound marketing by embedding Chat and Call buttons in all your personal and marketing communications. Customers click to Chat or Call

Capture the Interactions

Capture disposition codes, notes and recording of the conversation & messages and save it automatically with the prospect record

Learn how Customer Connect can help you Increase Sales Conversations and Improve Support

Request A Demo

Handle your Customer Calls More Efficiently

  • Click on Customer Numbers to Make Calls

    Customer Connect makes your contact numbers in Chrome desktop browser clickable. Take the calls on any of your phone devices.

  • Receive Your Customer Calls

    Customer calls are routed to your teams
    Get popup notification of customer calls and converse. Customer calls are routed to you or team members based on routing rules.

  • Capture All Conversations

    Conversation is recorded and saved with your customer record.

Send and Receive Text and Chat Messages

Now message with your customers over text or chat. Customers can text you at published numbers or click to chat from web sites

Manage Customer Information in EserveCloud

Find customer information, initiate conversations, update notes and capture all transaction activities and store with customer

Select your phone device and work from anywhere

Take your calls on work phone, your mobile or a SIP/SPARK browser, mobile or IP Phone

Take calls on your work phone or on your mobile. With it SIP support and Cisco Spark integration, have the calls come to any Spark endpoint on desktop, on mobile app or the IP Phone. Seamlessly move from one device to another on the go.

Powerful and Simple Communication Productivity Tool

Leverage eServeCloud communications to engage with your customers on voice, digital messaging and video (coming soon). Manage and maintain all customer interaction history. Unleash the power of teams on your customers

Personal and Team Inbound Marketing With Embeddable Click Buttons

Publish Communication Enabling Buttons In All Customer Touchpoints

Make yourself and team reachable with a simple click to chat or call or even video in all your publications – in personal and campaign emails, online ads, social posts, blog, customer notifications and event marketing.

Simple but powerful tools to make it frictionless for your customers.

Automatically track all the activities

Record Conversations, Take Notes and Tag Call Disposition into Contact Record

Auto capture

Automatically capture the interaction details, and the results – converted or unqualified.

Custom Disposition

Use custom disposition tags and shortcuts for efficient note taking.

Save Activities

Save all activates with the prospect for 360 view of customer, to analyze for quality and process improvements.

Get 360 View of prospect

Personalize Every Call with Enhanced Contextual Information Popup

Get complete details about your prospects -- conversations, deals, interactions and the next set of scheduled actions. With every inbound or outbound call, the contact and interaction history pops up for your review.

Increase Customer Communication With Connect

  • Update Contact Information
  • Make Customer Calls
  • Manage Your Presence Status
  • Send Files and Documents
  • Schedule Text Notification Messages
  • Start Text Message Conversation
  • Receive Text and Chat Messages
  • Take Notes and Tag Call Disposition

Converse in Text and Mobilize your Sales Process

Go where your prospects are – have text conversations, send info and setup demos/appointments

Get Efficient

Leverage the efficiency of messaging in your sales process. More effective than email, get immediate responses

Easy Switch

7x more likely to respond. Start with a call and continue with text. Switch back and forth as needed

Track the Responses

Send and track document opens, responses. A new sales channel integrated with calling

When prospects call - Automatically routing to best available Rep

Integrated Data-Driven and Skill-Based Routing, IVR and Voice Mail.

Your prospects calls and text messages come to you and if you are unavailable or busy, you can get voice mail or have a colleague answer.

Make more calls. Connect Using Digital Messaging. Get Higher Callbacks / Chat. Collaborate With Team. Work From Anywhere.

Get Started