Talk To Us To Connect eServeCloud Customer Engagement Software To Your Existing Business Tools
eServeCloud Push/Pull APIs are ready to serve your integrations needs. The eServeCloud API are setup to push data to external systems and pull in data from them. For enterprise accounts, we can provide fast and efficient integration solution to connect eServeCloud solutions to your business applications.
We recognize the value and the contextual data that you may have built up in your current business applications. If your applications provide interfaces to allow external systems to access contact data and insert updates and transactions, then we can leverage our Push/Pull APIs to synchronize and integrate eServeCloud features per your needs. Contact us to work out the details.
Contact us to see how we can quickly integrate your business appliction to eServeCloud to increase productivity, capture all communication transaction and improve customer satisfaction
Request a free demo and we will setup an integrated solution for you today.
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Business with Cisco Spark can now front-end Spark with a suite of Customer Engagement applications (Contact Center, Message-based Customer Service, Inside Sales Acceleration) and add collaboration and mobility to their customer management.
Agents and Reps can make and receive Customer calls on their Spark Devices and Apps. eServeCloud provides full IVR, Skill-based routing to connect the calls to the best Spark agent.
Reps and Agents can push out a video connection request to the customers and engage in a video/screen sharing session with their customers
All voice and messaging transactions with the customer are captured and saved with the customer records for analysis and record keeping
eServCloud provides real-time dashboard of all Spark-Customer communications so managers have instantaneous view of the team activities
Supervisors have the ability to view, listen in and barge in to the Spark Agent and Customer communications