Talk To Us To Connect Your eServeCloud Customer Engagement Software To Your Existing Business Tools
eServeCloud for Spark beings customer real-time communications – calls, customer messages and even videos to the Spark users and allows businesses to leverage the power of Spark for collaboration, mobility and alerts. Simply enable Spark integration from Settings to bring your customers into Spark.
eServeCloud Customer Connect Chrome Extension provides simple but rich functionality built-in integration for your business applications accessed through a browser. It gives your agents and sales reps ability to click-to call/text/notify. Receive calls and customer messages over any digital messaging channel. All communication transactions – voice recordings, message pings are logged with the customer.
Use eServeCloud Customer Connect for seamless integration with your Salesforce Sales and Service applications. Import the Salesforce contact, lead and account data to get customer screen pops and to capture communication logs. Work with us for more automated synchronization using our Push/Pull APIs.
Use eServeCloud Customer Connect for seamless integration with the contact data in your business applications. Your can import contacts into eServeCloud to get customer screen pops and to capture communication logs. Work with us for more automated synchronization using our Push/Pull APIs.
eServeCloud Push/Pull APIs are ready to serve your integrations needs. The eServeCloud API are setup to push data to external systems and pull in data from them. For enterprise accounts, we can provide fast and efficient integration solution to connect eServeCloud solutions to your business applications. Contact us to work out the details.
Contact us to see how we can quickly integrate your business appliction to eServeCloud to increase productivity, capture all communication transaction and improve customer satisfaction
Request a free demo and we will setup an integrated solution for you today.
Business with Cisco Spark can now front-end Spark with a suite of Customer Engagement applications (Contact Center, Message-based Customer Service, Inside Sales Acceleration) and add collaboration and mobility to their customer management.
Agents and Reps can make and receive Customer calls on their Spark Devices and Apps. eServeCloud provides full IVR, Skill-based routing to connect the calls to the best Spark agent.
Reps and Agents can push out a video connection request to the customers and engage in a video/screen sharing session with their customers
All voice and messaging transactions with the customer are captured and saved with the customer records for analysis and record keeping
eServCloud provides real-time dashboard of all Spark-Customer communications so managers have instantaneous view of the team activities
Supervisors have the ability to view, listen in and barge in to the Spark Agent and Customer communications