Connect Your Spark Teams to Customers

Manage Customers, Make & Receive Calls, Send and Receive Digital Messages,
Automatically Capture Interactions, Collaborate to Support and Sell

Omni-Channel Communications and Customer Management from Within Spark


Spark Enables Collaboration between Team Members

Message Exchange

eServeCloud Connects Spark Teams to Customers

Cisco Spark

Teams Need to Connect with Customers, Partners and Prospects

Increase Sales Conversions and Improve Support by Integrating Customer Communication with Team Collaboration

Call Customers from Spark

Make Outbound Customer Calls from Spark. All conversations are recorded and saved with the customer record

Converse in Text Messaging

Receive and Send Text Message to all you outside contacts. Text enable your landline numbers. Spark now becomes your text messaging portal

Get Customer Info

Find your customer information with simple commands in Spark. Now you can communicate and collaborate with them

Receive Customer Calls

Capture the call disposition, notes and recording of the conversation and save it automatically with the prospect record

Chat with Web Surfers

Spark becomes your Web-chat client. Chat with your online customers and customers using native messaging apps

Work in Your CRM/Apps

Use eServeCloud Customer Connect to click enable your CRM and Web App contacts. Just click to start messaging or call sessions

Automate The Not Available

Set Rules to route to team member or ask customer to leave messages. Never lose a customer

Publish Text-Me Buttons

Boost Inbound marketing by embedding Chat and Call buttons in all your personal and marketing communications. Customers click to Chat or Call

Capture the Interactions

Capture disposition codes, notes and recording of the conversation & messages and save it automatically with the prospect record

Learn how eServeCloud for Spark can boost your team performance

Request A Demo

Handle Call Customers within Spark

Make customer calls from your Spark

From your desktop or mobile Spark application, enter the customer number and make a call.

Receive Your Customer Calls

Customer calls are routed to your teams

Get popup notification of customer calls in Spark and converse. Customers are routed based on your routing rules.
Conversation is recorded and saved with your customer record.

Receive Text and Chat Messages in Spark

Now message with your customers over text or chat. Customers can text you at published numbers or click to chat from web sites

Get and Manage Customer Information

Find customer information, initiate conversations, update notes and capture all transaction activities and store with customer.

Select your phone device and work from anywhere

Take your calls on work phone, your mobile or a SIP/SPARK browser, mobile or IP Phone

With SalesConnector, you can use the phone device that work best for you
Take calls on your work phone or on your mobile. Both your inbound and outbound call will be bridged to this device.With it SIP support and Cisco Spark integration, have the calls come to any Spark endpoint on desktop, on mobile app or the IP Phone. Transparently switch from one device to another on the go.

Customerize Your Spark Teams

Leverage Spark collaboration and mobility and eServeCloud communications to engage with your customers on voice, digital messaging and video (coming soon). Manage and maintain all customer interaction history. Unleash the power of teams on your customers

Click to Call, Text or Notify from your CRM Apps

Work from Within Your Corporate Data in CRM/Web-Apps

Leverage your CRM and corporate data using the eServeCloud Customer Connect Chrome Extension. It converts numbers to links and allows you to click to call, text or send a notification message

Automatically track all the activities

Record Conversations, Take Notes and Tag Call Disposition into Contact Record

Auto capture

Automatically capture the interaction details, and the results – converted or unqualified.

Custom Disposition

Use custom disposition tags and shortcuts for efficient note taking.

Save Activities

Save all activates with the prospect for 360 view of customer, to analyze for quality and process improvements.

Get 360 View of prospect

Personalize Every Call with Enhanced Contextual Information Popup

Get complete details about your prospects -- conversations, deals, interactions and the next set of scheduled actions. With every inbound or outbound call, the contact and interaction history pops up for your review.

Increase Customer Communication With Spark & eServeCloud

  • Get Caller Information
  • Make Customer Calls
  • Collaborate with Team Members
  • Send Documents
  • Get & Update Customer Data
  • Start Text Message Conversation
  • Receive Text and Chat Messages
  • Take Notes and Tag Call Disposition

Converse in Text and Mobilize your Sales Process

Go where your prospects are – have text conversations, send info and setup demos/appointments

Get Efficient

Leverage the efficiency of messaging in your sales process. More effective than email, get immediate responses

Easy Switch

7x more likely to respond. Start with a call and continue with text. Switch back and forth as needed

Track the Responses

Send and track document opens, responses. A new sales channel integrated with calling

When prospects call - Automatically routing to best available Rep

Integrated Data-Driven and Skill-Based Routing, IVR and Voice Mail.

Your prospects calls and text messages come to you and if you are unavailable or busy, you can get voice mail or have a colleague answer.

Drive Team Performance with actionable analytic data

Maximize performance with Real-Time Insights, Analytics and Reports. Get Alerts For deviations

Engage with Data Insights

Get your Rep the sales intelligence at the time when they call, text or email

Perform with Dashboards

Review team and Rep performance and know where sales workflows need improvement

Guide from Live

Get real time insights of your entire sales operation and take needed actions

Listen, Monitor & Coach

Maximize sales conversions using the extensive supervision and coaching tools

Use the real-time views of work in progress, listen to call and text conversations and jump in to coach the reps. You have the all the conversations and data to coach all members and create an effective A-team.

Make more calls. Connect Using Digital Messaging. Get Higher Callbacks / Chat. Collaborate With Team. Work From Anywhere.

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