Manage Customers, Make & Receive Calls, Send and Receive Digital Messages, Automatically Capture Interactions, Collaborate to Support and Sell
Spark Enables Collaboration between Team Members
eServeCloud Connects Spark Teams to Customers
Teams Need to Connect with Customers, Partners and Prospects
Make Outbound Customer Calls from Spark. All conversations are recorded and saved with the customer record
Receive and Send Text Message to all you outside contacts. Text enable your landline numbers. Spark now becomes your text messaging portal
Find your customer information with simple commands in Spark. Now you can communicate and collaborate with them
Capture the call disposition, notes and recording of the conversation and save it automatically with the prospect record
Spark becomes your Web-chat client. Chat with your online customers and customers using native messaging apps
Use eServeCloud Customer Connect to click enable your CRM and Web App contacts. Just click to start messaging or call sessions
Set Rules to route to team member or ask customer to leave messages. Never lose a customer
Boost Inbound marketing by embedding Chat and Call buttons in all your personal and marketing communications. Customers click to Chat or Call
Capture disposition codes, notes and recording of the conversation & messages and save it automatically with the prospect record
Make customer calls from your Spark
From your desktop or mobile Spark application, enter the customer number and make a call.
Customer calls are routed to your teams
Get popup notification of customer calls in Spark and converse. Customers are routed based on your routing rules.Conversation is recorded and saved with your customer record.
Now message with your customers over text or chat. Customers can text you at published numbers or click to chat from web sites
Find customer information, initiate conversations, update notes and capture all transaction activities and store with customer.
Take your calls on work phone, your mobile or a SIP/SPARK browser, mobile or IP Phone
With SalesConnector, you can use the phone device that work best for you
Take calls on your work phone or on your mobile. Both your inbound and outbound call will be bridged to this device.With it SIP support and Cisco Spark integration, have the calls come to any Spark endpoint on desktop, on mobile app or the IP Phone. Transparently switch from one device to another on the go.
Leverage Spark collaboration and mobility and eServeCloud communications to engage with your customers on voice, digital messaging and video (coming soon). Manage and maintain all customer interaction history. Unleash the power of teams on your customers
Work from Within Your Corporate Data in CRM/Web-Apps
Leverage your CRM and corporate data using the eServeCloud Customer Connect Chrome Extension. It converts numbers to links and allows you to click to call, text or send a notification message
Record Conversations, Take Notes and Tag Call Disposition into Contact Record
Automatically capture the interaction details, and the results – converted or unqualified.
Use custom disposition tags and shortcuts for efficient note taking.
Save all activates with the prospect for 360 view of customer, to analyze for quality and process improvements.
Personalize Every Call with Enhanced Contextual Information Popup
Get complete details about your prospects -- conversations, deals, interactions and the next set of scheduled actions. With every inbound or outbound call, the contact and interaction history pops up for your review.
Go where your prospects are – have text conversations, send info and setup demos/appointments
Leverage the efficiency of messaging in your sales process. More effective than email, get immediate responses
7x more likely to respond. Start with a call and continue with text. Switch back and forth as needed
Send and track document opens, responses. A new sales channel integrated with calling
Integrated Data-Driven and Skill-Based Routing, IVR and Voice Mail.
Your prospects calls and text messages come to you and if you are unavailable or busy, you can get voice mail or have a colleague answer.
Maximize performance with Real-Time Insights, Analytics and Reports. Get Alerts For deviations
Get your Rep the sales intelligence at the time when they call, text or email
Review team and Rep performance and know where sales workflows need improvement
Get real time insights of your entire sales operation and take needed actions
Maximize sales conversions using the extensive supervision and coaching tools
Use the real-time views of work in progress, listen to call and text conversations and jump in to coach the reps. You have the all the conversations and data to coach all members and create an effective A-team.
