Boost Productivity with Gen AI-OS & Knowledge Assistants!
Empower your team with AI knowledge assistants for faster, smarter decisions. Centralize your knowhow, and get instant answers for employees, customers, and chatbots. Elevate your workflow game with AI-powered enterprise search and generative workflows!
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- Instant setup
- 45-days free trial
Gen AI-OS - for secure, controlled and customized deployment of AI App
Build an AI Knowledge fabric from your company’s websites, documents and data all in one place
Bring all your business’s knowledge in one place with AI that ingests ‘all’ file types, web content and internal data
Ask naturally for information contained anywhere within your documents. Apply GPT prompts to the responses
Get trusted result for your LLMs that are sourced from your documents, knowledgebases, websites
Find (browse, search) your business’s tested and verified GPT prompt applications
Centralize your knowledge with tools for knowhow management and analytics for usage & gaps
Manage your business knowledge in all kinds of documents and files with automated workflows for notifying gaps, creating new content and embedding in vector DB
Keep information up-to-date by using knowledge management workflows to expediate content creation
Collect and manage user feedback on content — allowing for continuous improvement and refinement
Implement a process for content publication — to put new content goes through the necessary review and approval processes
Combine GPT Prompts and AI Search to get Generated Content from your Knowledge Assistant
First the LLM powered semantic search understands your natural language queries and finds the right information
Then you can apply flexible generative AI workflows to utilize the information returned in your search
Use curated Generative AI templates or deploy your own custom templates
Automatically push feedback into update/upgrade flows to correct issues and improve quality
Platform for Building & Deploying Generative AI Applications or your teams
Create, modify, test and deploy the generative prompt applications. Provide descriptions to ease findability
Its model agnostic - configure open-source and commercial LLM Models for your Gen-AI Applications
Add queries for bringing in the data from the prompts. Provide search and browse UI options for running the prompts
Download with curated prompts and LLM models for your specific business needs. Engage eServeCloud services customize Ai workflows, and achieve exceptional content.
Chat with your documents and data using AI Powered workplace search
Natural Language Conversations
Have natural language conversations with your data - ask questions and get trusted responses
Know More >Find Answers & Solutions For Customer
Quickly find answers and solutions for customer issues and help agents and bots respond quickly. Generate update notifications on ticket changes.
Know More >Pre-Sales Questions
Find answers to pre-sales questions, view customer details and generate sales proposals and email responses from data
Know More >Up-to-Date Business Knowledge
Make all your workers domain experts by providing them access to current, up-to-date business knowledge
Know More >View Real-time Conversation
Responses are generated only from the business’s support content, not from across the internet. All business data always stays within eServe. Conversations can be view in inboxes, by supervisors in real-time as well as in reports
Know More >
AI Platform for knowledge management and business search
Providing business with tools for knowledge capture, semantic search and knowledge management workflows. Connect to business data sources and use the assistants to conversationally access your business knowhow and present it generatively in different forms and formats
Ingest Anything, Connect to Data
Embed and vectorize anything — websites, PDFs, PowerPoints, spreadsheets, videos, audio transcripts. And chat with an expert search engine for answers to your most complex questions.
Create Flows for GPT Content
Search finds the right data, and generative AI produces the content. Use pre-loaded prompt templates or customize and deploy your own
Keep Knowhow Up-to-Date
Built-in knowledge maintenance workflows and methods for identifying information gaps keep your knowhow current. Usage and performance analytics provide insights for improvement
Build knowledge to power your business processes
Multiple Knowledgebases
Create multiple knowledgebases for internal and external usage. Specify access controls to give the right people the required data
Structured/Hierarchical Content
Organize your content in topic and sub-topic hierarchies for browsing. Content is automatically chunked and vectorized
AI Powered Answers
Scan through your existing knowledge and provide answers for exactly what you need to know (with reference links)
Multiple Document Types
Save and respond with FAQs, documents (PDF, Word, Excel, PPT etc.), images, video, generated snippets
Import From Web, Desktop, Cloud
Bulk import data from desktop folders, Google drive or consume from website URLs
Create Content from Anywhere
Bring in existing docs, spreadsheets, videos and more into KB or create with rich-text editor.
Identify Important Info & Gaps
Surface trending topics and searches, information consumed and missing. Use feedback to improve content quality and coverage
Accelerate Knowledge Delivery
Automate content creation, review, and approval workflows, then publish from a single source to every communication channel
Use conversational queries to get & format information. Customizable, conversational digital workplace assistant powered by eServe AI Bot
Find information using powerful business search
Use advanced search to narrowly specify required information. You can specify the KB, document type, topic and sub-topic.
Ask questions or provide tasks in natural language
Get answers or provide task using the stored generative prompts – summarize, list, create a report etc
Users can tag missing or incorrect knowledge
Users have the front-line knowledge of missing or erroneous material and can provide feedback, request updates to keep kb up-to-date
Enable data access rights per team
Control access to data so users have access to data they are allowed to view
Homepage for business and team knowhow – with search, announcements and team links
- ‘Google Search’ for your internal business information
- Find and generate content from your saved data
- View business and team announcements on new documents and general news
- View curated team contents – a collection of documents, links and FAQ setup for each team
- Report knowledge gaps and incorrect responses
Quickly answer visitor questions to unblock sales and deflect tickets
- Allow visitors to browse, ask questions or popup contextual suggestions based on their journey
- Easily customize help center with drag & drop tool to match your branding with colors and logos
- Proactively answer pre-sales questions and lower barriers to sales
- Add buttons for one-click access to self-service functions such as order or to create tickets
- Provide live agent access via messaging when needed
Everything you need to build your single source of truth
Use existing data (website, cloud) or create new
Upload existing documents from your websites, help portals or cloud document repositories. Create new FAQs and articles using rich-text editor.
Workflows for Accurate, Verified Know-How
Change requests flow to editors, reviewers and publishers. Automatic notifications, announcements of new content, refresh reminders to keep your data fresh
Get Change Requests from Users
Automatically funnel customer/agent search response feedback, agent identified gaps and suggestions into the KB update workflow
Analyze content usage, gaps and stale info
Use knowledge dashboard to determine missing or incorrect information from search failures, dislikes and un-used content.
Measure usage, understand gaps and identify unused information
Dashboards provide visibility
Dashboards provide visibility into the performance of your knowledge assets – what is used, from where, when
Know More! >Understand findability with search analytics
Understand findability with search analytics to identify top searches, top responses, search successes and failures
Know More! >
Measure your content quality
Measure your content quality with likes and dislikes and fill missing knowhow from recommendations
Know More! >Know what info is being used
Understand who, from where and what information is being used so you can improve accessibility
Know More! >
FAQs of eServe AI Knowledge
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