eServe AI Helpdesk
Free*(Forever)
0$
000$
100 Tickets (Include Basic Bot)
Upgrade anytime with 30 days free trial of Upgraded feature
- Generative Action Assistants
- Routing Chatbot
- Shopify Support Bot
- Ticket Management Bot
- Lead Generation Bot
- Answers Bot
- Booking Bot
- Conversational AI
- Conversational Intelligence
- Omnichannel Communications
- Chat
- Proactive Chat
- Facebook DM & Comments
- Instagram DM & Comments
- Web Widgets
- Read receipts
- File attachments
- Knowledge Articles
- Chat Rules (all)
- Chat Visibility Rules
- Customized Greetings
- Popup Notifications
- Public and Private Notes
- Ticketing system (basic)
- Automatic Ticket Creation (any channel)
- Manual Ticket Creation
- Email Ticketing
- Email Notifications
- Tags
- Priority
- Status
- Annotated Attach Files, Images
- In-line and bulk Editing
- Ticket Activities Log
- Assignment to Agent/Team
- Customer Timeline
- Agent Workspace
- Shared Team Inboxes
- Customer Timeline
- Personal and Team shortcuts (Predefined Responses)
- Spell Checker
- Set Presence Status
- Keyboard Shortcuts
- Setup Appointments
- Bulk Actions
- Agent Personal Statistics
- Shared Inboxes
- Queue Operating Hours
- Enable/Disable Queues
- Enable/Disable Rules
- Rules Library
- Rich Text WYSIWYG Editor
- Articles
- Linked Articles
- FAQ-Answers
- Tags
- Import from Local Drives
- Import data from CSV
- SEO Ready
- Multiple Document Types
- KB Access from Chatbots
- KB Access from Web Messenger
- KB Access from Help Portals
- Structured/Browsing Navigation
- Search
- Support CRM
- Accounts (Company List)
- Customer Activity Timeline
- 360 View of customer data
- Export Reports
- Password Policies – Complexity & Renewal rules
- DKIM/DMARK
- Help Center Resources
- Email Support 24×7
Basic
30$
330$
300 Tickets(Including Bot)
Cancel Anytime after 3 Months. Money refund for rest of the month
- Web Messenger
- WhatsApp Business (additional cost)
- SMS/MMS (additional cost)
- Facebook Messenger
- Messenger App Center
- Help Center
- AI Intent and Sentiment Detection
- Macros
- Cold Transfer
- Warm Transfer
- Ticket/Conversation Start Automation
- Import from G-Drive
- Export KB Content
- Agent Assistance from KB
- Media Library
- Embedding and Vectorized KB AI Search
- Ingest Website to Vectorized KB
- One Portal
- Shopify Integrated Views
- Agent & Team Performance Dashboard
- Revenue Statistics
- eCommerce Integrations – Shopify (one store)
All Free Feature Including
Pro (Popular)
250$
2,750$
2000 Tickets (Including Bot)
Cancel Anytime after 3 Months. Money refund for rest of the month
- Proactive Chat
- Business Channels – WebEx Teams
- Pre-chat forms
- Rich Message Widgets
- Customized (Messenger) Appearance
- Conversation End Rules
- Send Conversation Transcripts
- Outbound Manual Messaging
- Event Triggered Messaging
- Ticketing (pro & advanced)
- Omnichannel Auto-Responses
- Customizable Response Templates
- Resolution & Wrapup Notes
- Snooze Tickets
- Updates Triggered Rules
- Ticket Scanning Rules
- Mentions Ticket – visible and only able to add notes
- SLA Reminder Messages
- SLA Display Alerts
- Individual, Priority and Custom Views
- Customer Context Cards
- Integrated Data Cards
- Send Cards, Files and Videos
- Integrated KB Search
- View Team Presence
- Send Outbound Messages
- Create Tasks, Appointments
- AI Assistant
- AI Composition
- View Monitored Tickets
- Collaborate with Mentioned Notes
- View Team Member Status
- Assign Agents to Teams
- Transfer to Queue
- Conference
- Pickup from Queue
- Waiting in Queue Notifications
- Multiple Routing Queues
- Round Robin Routing
- Multiple Assignment Queues
- Queue Overflow Routing
- Omnichannel Routing
- Offline Experience
- Ticket Update Rules
- Intent, Sentiment, Message Content Rules
- Automatic Notification Rules
- Rules Graphical Flow Designer
- Custom Ticket Forms
- Public and Private Knowledgebases
- Multiple Knowledgebases
- Article Versioning
- Editing, Approval and Publishing Workflows
- Library of KBs
- Vector Database
- Multiple Portals
- One-Click Service Widgets
- Portal Customization Tool
- Custom Survey Forms
- Customer Communications
- Customizable Data Fields
- Integrated Data Cards
- Customer Detail Cards
- Journey Tracking
- Scheduled Reports
- Helpcenter Performance Dashboard
- Ticketing Performance Dashboard
- Queueing & Routing Dashboards
- eCommerce Dashboard
- Customer Analytics Dashboard
- Knowledgebase Analytics Dashboard
- Curated Widgets & Dashboards Libraries
- Multiple Timezones
- Multiple Business Hours
All Basic Feature Including
Advance
600$
6,600$
5000 Tickets (Including Bot)
Cancel Anytime after 3 Months. Money refund for rest of the month
- Customizable forms
- Broadcast Messaging
- Targeted Messaging (User Segments)
- Scheduled Outbound Messages
- Outbound Messaging Statistics
- Multiple Ticket Types
- Mentions (collaborate)
- Customizable Ticket Status
- Custom Ticket Attributes
- Custom Ticket Views
- AI-Powered Classification
- AI Powered Resolution
- AI-Powered Shortcut/Macro Suggestions
- AI-Powered Send Text Composition
- Ticket-Linked Tasks
- Task Management
- Multiple SLA Policies
- Response Time SLAs
- SLA Triggered Rules
- Custom SLA Policies
- Mulit-Lingual Conversations
- Tools for Managers/Supervisors
- Task Management (child ticketing)
- Assign and Respond to Tasks
- Multiple Departments (Projects)
- Global Business Hours
- Skill-Based Routing
- Intelligent Conditional Bot-based Routing
- SLA automation rules
- Triggered Business Rules
- Scheduled (Timed) Business Rules
- Automatic Data Updating Business Rules
- Ticket Classification and Scoring Rules (AI)
- Content and Revision History
- Roles for access control
- Article & Q&A Usage Statistics
- Search and Intent Statistics
- Segmentation
- Custom tabs in Customer
- Custom Status
- Custom Tickets, Customer Fields/Attributes
- Customizable Ticket Forms
- Portal Customizable
- View Customizable
- View Conversations
- Live (Real-Time) Dashboards
- Conversation & Message Dashboard
- Satisfaction & Feedback Dashboard
- Bot Performance Dashboard
- AI Analytics Dashboard
- Customizable Dashboards
- Customizable Widgets
- Multiple Product Helpdesk
- Automatic Language Translation
- Geographic Conversation Routing
- IP, IP range & Domain Restrictions
- SSL Certificates
- Single Sign-on with SAML
- Solution Design
All Pro Feature Including
