eServe AI Helpdesk VS Freshdesk

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Why is eServe AI Helpdesk is the right Freshdesk alternative for you?

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eServe AI Helpdesk Vs Freshdesk

eServe AI Helpdesk & Freshdesk are two vastly different help desk solutions. We’ll walk you through the main differences below.  At a high level, eServe AI Helpdesk provides you with a contextual AI Enabled, Comprehensive view of the entire customer journey, while Freshdesk or any other solutions with their ticketing system don’t have that feature. We also have true omni channel support solutions which will help to integrate your helpdesk platfrom with all other medium like WA, Email, FB Messanger, SMS, VoiP etc.

Capture your Detailed Customer’s Journey
Although Freshdesk provides a strong ticketing system, smaller teams might experience isolation due to the intricate ticket management and collaboration processes. You might be used since year but this is not the way we human interact each other that's why we come up with robust tool, eServe AI Helpdesk which allow a quick, Personalized response, AI enabled tool which help to reduce redundant questions and quickly route the best agent who fit for the question.
Easy-to-integrate with the popular apps
With eServe AI Helpdesk, You can easily create workflows & automate those as per requirement. You can also Integrate it with apps like WhatsApp for Business, Web Messenger, Cisco Bot, email, SMS, and FB Messenger. You can even create instant, real-time multi-step automations and to make your life easier. You can add your new Shopify Store, taken care of all your business needs from this tool only, You can add eServe SupportHub to your website to handle the customers.
24 hours support
24/7/365 customer support
eServe AI Helpdesk, We have improved ourselves better over years but yes, we are not perfect we don't claim to be perfect at all. Of course, bugs or tools disruptions can happen. We have so many integrations tools available, which will help to boost your business. Whether you want to reply to a question or you want to work with knowledge base, communicate changes with the team or integrate with other tools we can do it easily for you.

Here's what eServe AI Helpdesk can do for your business.

  • End-to-end implementation support
  • No hidden costs. No Credit Card required
  • Uncompromising security and compliance
  • Integrate with all your business Apps

* Growth metrics reported by our customers in an internal survey.

eServe AI Helpdesk vs. Freshdesk

Comparison at a glance

Our tool is built to enable you to help your Customers streamline, their business with eServeClouds’s Integration platform.

Ticket Workflows

Workarounds and more macros are needed to associate business hours with specific groups.

Agent load balancing

UI is congested and difficult to work with, requiring a steeper learning curve.

Agent Productivity

Bots and AI

Business hours for agent groups

UI is congested and difficult to work with, requiring a steeper learning curve.

Field service management

Proactive outreach

Pricing Comparison


Frequently asked questions

eServe Helpdesk is a customer support software that helps businesses communicate with customers in easy way. It brings together multiple communication channels like email, phone, and social networks, and makes it easier for businesses to manage tickets, automate workflows, and engage with customers in real-time.

eServe Helpdesk stands out as a cloud-based software dedicated to streamlining and enhancing customer support. Renowned for its cost-effective features, it has gained popularity among online enterprises, effectively boosting both customer self-service and the overall productivity of support teams.

eServe Helpdesk offers different modes of payment, including credit card payments, bank transfer and Paypal. You can add your credit card details within eServe Helpdesk, under Admin > Account > Plans & Billing > Choose Plan > Proceed to payment. Once the credit card information is saved, the card would be billed automatically, for which eServe Helpdesk would send you an Invoice.

Compare eServe Helpdesk with other Helpdesks

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