What are the different types of customer self-service resources?
To a layman, self-help often turns out to be the best form of assistance. From a marketer’s perspective, providing self-service resources happens to be a provision to save time. Again, looking through the lens of a business owner, time is money. So, in this equation, how would you prioritize self-service for customer support? Remember, 88% […]Read More
Why should you invest in a support chatbot for your eCommerce customers?
Assisting your customers with adequate and timely online support defines the trust of your eCommerce platform. With stiff competition raging, you can’t afford the slightest lacuna in supporting your clients online. Your existing and potential customers look forward to benefit from a fast, accurate, and practical response from your end whenever they reach out to […]Read More
Improve your agent workspace to to eventually benefit your customers
As a business owner, it’s natural to remain obsessed with your growth trajectory. As you scale up your business, you should be well-poised to respond to the queries of your customers. Well, this is a good sign for your business. However, have you considered the pressure this would exert on your customer support team? A […]Read More