Customer self-service: Its relevance in a competitive business world
Wearing the entrepreneurial hat, it’s easy to assume that great customer service stems from a resourceful helpdesk. However, do you know that your customers are not always interested in reaching out to your support desk for help? In most cases, they try to seek answers to common problems all by themselves. Interestingly, 67% of your […]Read More
Developing an effective and efficient CX strategy: How to go about it?
Forward-thinking businesses habitually prioritize leveraging their customer experience to thrive in the competitive digitized environment. One needs an experimental yet strategic planning while formulating an effective and efficient CX strategy. Your customers expect digital experiences to be enjoyable, smooth, and intuitive. With a powerful CX strategy, you can significantly slash your churn rates, boost brand […]Read More
Top Reasons Why Businesses are Switching to Omnichannel Strategy
With consumers exploring different mediums for communicating with their folks as well as business, it becomes essential for the latter to serve them where they are. The increase in the number of modes of communications have made it compelling for businesses to devise an omnichannel strategy to serve their target across the popular channels of […]Read More
How to execute omnichannel support strategy – 4 important ways
Going omnichannel is indispensable for most brands today. Today customers want to be served across divergent channels and especially, those that they use to communicate in their daily lives. Earlier, the channels demanded customers to report their issues from scratch every time they reached a channel. This resulted in poor customer experience and diminishing brand […]Read More
How can eCommerce brands reduce product returns by strengthening customer support?
Processing an order return is an unpleasant experience for any eCommerce business. Unfortunately, most eCommerce companies need to refund the payment to their customers when a return is booked (read, not a replacement!) As per recent statistics, more than 20.08% of all the merchandise that was ordered in 2021 was returned. In terms of monetary […]Read More
Why should you invest in a support chatbot for your eCommerce customers?
Assisting your customers with adequate and timely online support defines the trust of your eCommerce platform. With stiff competition raging, you can’t afford the slightest lacuna in supporting your clients online. Your existing and potential customers look forward to benefit from a fast, accurate, and practical response from your end whenever they reach out to […]Read More
How Can Cultivating an Engaging Community Enhance Customer Experience?
Businesses are hunting for new ideas to craft a better customer experience every day. How about fostering a positive community culture that can work in favor of your customers? Once your customers purchase your products or services, they would be discussing their pros and cons online. Given that different customers exchange ideas based on their […]Read More
4 Key Strategies to Manage Customer Conversations Effortlessly
Fostering successful connections with your clients starts with choosing the right CRM software. However, with new features being integrated into these tools regularly, businesses are finding it increasingly challenging to keep their customers in the loop. The way you used to interact with your customers has changed drastically over the years. In the past, salespersons […]Read More
What is Omni Channel Customer Service & Why Does it Matter?
Establishing a seamless communication channel to keep your customers in loop has always been the priority. At a time when customer experience defines the success and retention rate of a brand, you cannot possibly overlook the value of omnichannel customer service. Forward-thinking brands have already capitalized on their omnichannel support mechanism to create more engagement […]Read More
Improve your agent workspace to to eventually benefit your customers
As a business owner, it’s natural to remain obsessed with your growth trajectory. As you scale up your business, you should be well-poised to respond to the queries of your customers. Well, this is a good sign for your business. However, have you considered the pressure this would exert on your customer support team? A […]Read More