Customer Experience
How to execute omnichannel support strategy – 4 important ways
Going omnichannel is indispensable for most brands today. Today customers want to be served across divergent channels and especially, those that they use to communicate in their daily lives. Earlier, the channels demanded customers to report their issues from scratch every time they reached a channel. This resulted in poor customer experience and diminishing brand […]
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eCommerce
How to convert one-time buyers to repeat customers on eCommerce platforms?
As an eCommerce service provider, you know the effort and expenses you go through to acquire new customers and retain the existing ones. Would you not like to see them return to your platform again and again? A one-time purchase may not even compensate your business for the acquisition cost involved in winning the client. […]
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Customer Experience
How Can Cultivating an Engaging Community Enhance Customer Experience?
Businesses are hunting for new ideas to craft a better customer experience every day. How about fostering a positive community culture that can work in favor of your customers? Once your customers purchase your products or services, they would be discussing their pros and cons online. Given that different customers exchange ideas based on their […]
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Customer Support
Agent performance based on customer feedback: How five brands have done this successfully
As a business owner operating in the competitive digital infrastructure, you can never undermine the value of your customer support desk in shaping your customer’s experience. Behind the phone calls and emails that your contact center makes, there’s a human essence all the time. It is this human element that can deliver a good customer […]
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Agent Workspace
Improve your agent workspace to to eventually benefit your customers
As a business owner, it’s natural to remain obsessed with your growth trajectory. As you scale up your business, you should be well-poised to respond to the queries of your customers. Well, this is a good sign for your business. However, have you considered the pressure this would exert on your customer support team? A […]
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eCommerce
Why do online shoppers abandon carts & what do retailers have to do with it?
Cart abandonment happens to be a key concern that eCommerce retailers should prioritise addressing. It’s imperative to understand your customers and why they leave the checkout page without ordering your merchandise. Digital cart abandonment can lead to as much as 75% customer loss for eCommerce platforms. In this article, we are going to explore the […]
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eCommerce
A Detail Guide for Black Friday eCommerce
For eCommerce retailers, the Black Friday presents a win-win situation. With online merchandise worth $209.7 billion waiting to be sold, it’s time to strategize your tactics and bank on the opportunities. Whether you go for influencer campaigns, social media ads, or special deals for Black Friday, you need to ensure a strong shopping experience. This […]
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Customer Support
Guide to improve customer experience in eCommerce for reducing order returns
Returning products is a feature available across most online shopping platforms, and unfortunately, one that’s used very frequently. Statistics show that 20.8% of all the merchandise ordered by online shoppers in 2021 ended up being returned. If you add up the data across all eCommerce businesses, that’s merchandise worth USD 761 billion getting sold without […]
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Customer Support
Boosting revenue by enhancing customer lifeline value
The digitized business landscape presents a plethora of challenges for eCommerce business owners when it comes to retaining customers. Does it make sense to have a strategy where you need to chase new customers round the year? By offering adequate customer support, eCommerce business owners can leverage their customer lifeline value. It pays to retain […]
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Customer Support
Social Commerce Strategy: Advantages and Steps to Use
With the emerging trends of digital marketing, social media has become commonplace for businesses to target leads and sales. So, when businesses take advantage of social commerce strategies, they allow customers to choose a service or product easily, available at their service, round-the-clock. In addition to having the freedom to browse stress-free, social commerce allows […]
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