Omni Channel

Customer Experience

5 tips for building world-class omnichannel customer service

As a marketer, you must be aware that most of your competitors are deploying omnichannel customer service systems. In case you struggle to engage and nurture your clientele with the traditional approach to customer support, it’s time to deploy a foolproof omnichannel customer support strategy.  Do you know that businesses with omnichannel customer engagement tactics […]

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Omni Channel

Why switch to omni-channel customer support?

A steadfast support to your customers involves presenting them with the liberty to contact your agents through any channel they are comfortable with. Think of SMS, phone calls, social media platforms, emails, voice calls, and other means of communication. With omnichannel customer service, businesses can manage interactions with their customers on multiple channels of communication. […]

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Customer Experience

Customer self-service: Its relevance in a competitive business world

Wearing the entrepreneurial hat, it’s easy to assume that great customer service stems from a resourceful helpdesk. However, do you know that your customers are not always interested in reaching out to your support desk for help? In most cases, they try to seek answers to common problems all by themselves. Interestingly, 67% of your […]

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Agent Workspace

What are the different types of customer self-service resources?

To a layman, self-help often turns out to be the best form of assistance. From a marketer’s perspective, providing self-service resources happens to be a provision to save time. Again, looking through the lens of a business owner, time is money. So, in this equation, how would you prioritize self-service for customer support? Remember, 88% […]

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Customer Experience

Developing an effective and efficient CX strategy: How to go about it?

Forward-thinking businesses habitually prioritize leveraging their customer experience to thrive in the competitive digitized environment. One needs an experimental yet strategic planning while formulating an effective and efficient CX strategy.  Your customers expect digital experiences to be enjoyable, smooth, and intuitive. With a powerful CX strategy, you can significantly slash your churn rates, boost brand […]

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Customer Experience

Top Reasons Why Businesses are Switching to Omnichannel Strategy

With consumers exploring different mediums for communicating with their folks as well as business, it becomes essential for the latter to serve them where they are. The increase in the number of modes of communications have made it compelling for businesses to devise an omnichannel strategy to serve their target across the popular channels of […]

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eCommerce

Understanding Order Fulfillment To Implement Strategies For Its Improvement

While e-commerce might seem like an easy way of doing business, only the people involved know the sheer amount of juggling that is required. So why do they do it?    The simple answer is to redefine customer fulfillment and add value. With customer expectations increasing manifold, there are more things associated with order fulfillment […]

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Customer Support

Post-sales Customer Support Activities to Include in your To-do List

A business’s relationship with a customer begins when the latter inquires about the product or service offered. Many times, it is assumed that once the product or service is sold, the relationship comes to an end. Contrary to this popular belief, the real relationship begins when the sale is accomplished. The customer feels much privileged […]

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