Customer Experience
Customer self-service: Its relevance in a competitive business world
Wearing the entrepreneurial hat, it’s easy to assume that great customer service stems from a resourceful helpdesk. However, do you know that your customers are not always interested in reaching out to your support desk for help? In most cases, they try to seek answers to common problems all by themselves. Interestingly, 67% of your […]
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Customer Experience
How Crucial is Customer Experience for Financial Businesses in the Digitised World?
The rapid digitization of the fintech industry worldwide has highlighted the crucial need for a strong customer support system. When your business revolves around finance, there’s no room for gaps in your support desk. With the rise of digital transactions and mobile banking, a larger portion of customers fall into the tech-savvy category. Naturally, they […]
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Customer Support
Guide to improve customer experience in eCommerce for reducing order returns
Returning products is a feature available across most online shopping platforms, and unfortunately, one that’s used very frequently. Statistics show that 20.8% of all the merchandise ordered by online shoppers in 2021 ended up being returned. If you add up the data across all eCommerce businesses, that’s merchandise worth USD 761 billion getting sold without […]
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Customer Support
Customer self-service: A critical option for customer engagement
All businesses online or offline thrive on customers. For an offline shop, it is easy for customers to self-serve themselves. But when you have an online website serving as your shop, how do you get customers to self-serve? What does customer self-service mean for an eCommerce website? Does it hold any importance? Such questions are […]
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Customer Support
What makes offering 24/7 customer services so important?
Do you know what is the biggest advantage of opting for e-commerce? The ability to serve a global marketplace. But many businesses are unable to take advantage of this. The different time zones that exist make it challenging to expand businesses across the globe. But not anymore! Today many people are opting for 24/7 customer […]
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