What can eServe AI Assistant do for your business?
Provide Conversational User Experiences
Learns from your experts and have natural language conversations with your customers just like a sales or support agent, answer your customers with personalized generated responses.
Become Your Business Expert
Understand the customer’s intent with NLU and respond to customer’s presales and support questions with generated answers derived from the ingested business knowhow. Offers products with eCommerce integration
Perform Automated Tasks
Automatically perform tasks to free up your human agents by mapping intents to automated actions. Bots can directly make sales or resolve user requests, act through integrated applications or quickly pass them to agents when needed.
Build AI Assistance Into Your Business
Point to your website URLs and documents to ingest the knowledge and make the bot an answering expert. Integrate with business apps to get info and execute tasks conversationally
Secure, Onboarded in Minutes
Your business data is used securely, and responses are generated only from your content, not from across the internet. All business data always stays within eServe.
Reduce Tickets, Grows Revenues
Scale sales, support and work efficiency with automation. Measure and attribute AI assisted revenue and performance efficiencies
Use AI-Assistants to conversationally get answers and perform tasks for your customers and teammates
AI Web Assistant for online visitors
Ingests your online information and internal documents to automatically answer questions, guide visitors, provide support and close sales
Omni-channel Sales Assistant
Conversationally engage with visitors and answer pre-sales questions on any channel. Provide product information and execute customer requested tasks
Provide Automated Customer Support
Automatically identify and directly resolve customer issues, Track and manage orders and tickets and execute support requests if unable assign to the right teams
Generate Leads from Visitors
Collect visitor information and create lead records, book meetings. Automatically score the customer profile and setup personalized flows & actions
Your Business Knowledge Assistant
Becomes an expert with your unstructured and structured data and let your teams just ask to get info from siloed data
Sales Assistant for Digital Ads
Provide tools for business to connect as a conversational sales assistants when prospects click on digital ads
Convert Abandoned Carts
Display abandoned carts to customers and offer incentives to convert. Help discover products and convert as your sales agent
Your Business AI Teammate
Extract, categorize, summarize, generate from searched or submitted information. Conversationally perform tasks on your business applications (being built out..)
eServe AI ‘I’ Assistant
Add Your Sales, Support & Work Intents to ‘Interactive’ AI-Assistant
Configure ‘Interactive Bot’ to provide automated sales and support to your customers. It can answer support and product questions from ingested knowledge, provide support and help customers discover and buy the right productKnow More >
Web Chat Assistant can proactively interact and convert your visitors
Onboarded in Minutes, No Code or Training. Point to your website URLs and file folders to ingest your business knowledge. As your online sales and support expert, ‘C’ bot can answer questions, guide visitors, execute lead generation flowsKnow More >
‘M’ Bot can engage customers on SMS or WhatsApp
Meet customers on any messaging channel and provide automated assistance. Any of your bots can be connected to your messaging channels and immediately provide conversational engagementKnow More >
Your work assistant to generate responses, get info and perform work
Make your teams more productive with AI Search of your internal business knowledge combined with configurable generative responses. More than getting answer, you can ask assistants to perform software tasksKnow More >
Supercharge your digital eCommerce Self-Service
Track & Manage Orders, Returns etc. Customer can manage orders - track orders, edit, cancel or return orders for automated customer service
Streamline checkout and cart recovery Send notifications and display abandoned carts with buying incentives to close the sale
Provide personalized support Automatically resolve customer issues, deflect customer questions with accurate answers and connect to humans upon request
Target with Conversational marketing Support bi-directional marketing with automated sales support when prospects respond to notifications or promotional messages
Convert visitors into buyers Understand visitor journey, capture customer details, and guide with product discovery. Departing visitors can be placed into outbound flows.
AI Landing Page
Increase return on ad spend Click to get a conversational sales assistant on Facebook and Instagram to guide through product discovery, recommend products, click to buy etc
Leverage the power of large language models to transform conversational engagements
Conversational Generative AI
Use state-of-the-art LLMs for detecting customer intent, sentiment and language to understand the customer’s utterances Generate natural language conversational responses in the desired tone – formal, playful etc. Dynamic conversational flows driven by customer inputs, no more programmatic, static chatbots Use graphical design tools to create your own business AI chatbotKnow More >
Configure intents to carry out the customer’s tasks
Execute Curated Tasks
Converse with customer to understand their request and collect the data required for the task. Use the pre-configured intent-task maps or setup the actions using the bot-builder. Perform tasks requiring external business apps using integration flows
Use AI Knowledgebase
Get the customer search intent from natural language understanding and the context. Generated concise response from stored knowhow and documents. Get trusted result that are sourced from your documents, knowledge bases, websites linked to KBs. Ask questions from anywhere – chat, messaging channels, agent interface, apps etc. Built-in feedback (Up/Down, Like Answer, etc.) and article usage data is collected to improve quality.
Drag-n-drop to build and deploy your generative action chatbot
Deploy your own GPT bots powered by advanced large language models to understand customer intent and sentiment, hold natural language conversations, provide generative answers and take actions to resolve customer issues.
Bot & Conversational Intelligence
Bot & Conversational Intelligence
Use built-in reports to monitor your bot performances. Dashboard lets you select KPIs, charts and tables to visualize conversational performance. Activity list displays all sessions handled by bots with ability to review conversations and resolutions data. Review data on intent detection and search performance to tune and correct any gaps.
Strong relationships start with strong interactions. Our service solution lets you personalize customer experiences, building loyalty and revenue.
Customers come to you expecting answers. Meet them where they are, across any channel, and then personalize the conversation around their exact needs.
You need a support solution that scales as you do. eServeCloud is built to absorb new teams, divisions, and global bases. Our security measures keep everyone safe, regardless of size. Our Features Include World Class Help centar Best AI & Automation enabled Platform Integrate with your own apps
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