Deliver Personalized Self-Service with AI-Bots
Boost customer support with AI-driven omni-channel bots that resolve issues, answer queries & aid agents. Our pre-configured bots enhance team productivity and ensure delighted customers. Achieve cost savings and maintain team and customer satisfaction as our intelligent AI-bots handle over 43% of customer issues.
85%
Questions Answered
50%
Automated Resolution
35%
Handoff to Human
Deliver greater value to businesses
Deliver greater value to businesses
Reduce Ticket Volumes
By leveraging content in websites and internal documents, eServe Bots can deflect customer questions with accurate answers. With the built-in action functions, issues can be resolved by the bot. Both combine to dramatically reduce ticket volumes.
Know MoreMake the bot an answer
Point to your website URLs and file folders to ingest the knowledge and make the bot an answering expert. With intents mapped to actions the bots can also resolve your customer issues
Know MoreUnderstand the customer’s intent
Understand the customer’s intent with NLU and respond to customer’s presales and support questions with generated answers derived from the ingested business knowhow.
Know MoreView Conversations in Real-Time
Responses are generated only from the business’s support content, not from across the internet. All business data always stays within eServe. Conversations can be view in inboxes, by supervisors in real-time as well as in reports
Know MoreAI Enabled Conversations
Have natural language conversations with your customers just like a sales or support agent, answer your customers with personalized generated AI responses
Know MoreResolve Customer requests using AI
Map customer intents to one of downloaded list of action functions. Bots can now directly resolve customer requests or pass them to agents when needed.
Know More
Customize and deploy no-code, generative action chatbots
Deploy your own GPT bots powered by advanced large language models to understand customer intent and sentiment, hold natural language conversations, provide generative answers and take actions to resolve customer issues.
Conversational AI (NLU & GPT)
Understand natural language and detect customer intent using LLM models. Generate personalized conversational responses using ChatGPT
Pre-built or Built your Own
Built you own custom ChatGPT bot using the graphical design tools. Or simply download, customize and enable from library of bots
Provide Answers, Take Actions
Bots become expert by ingesting your knowledgebases and websites and answer questions using your know-how. Go beyond deflections, by directly take actions to resolve the customer issues
Conversational AI – NLU and GPT
Understand natural language and detect customer intent using LLM models. Generate personalized conversational responses using ChatGPT
Bot Libraries -Download and Customize
Download from library of pre-configured bots, intents and dialogs. Click to customize and deploy the AI-Powered Conversational application
Multiple Data Sources & Websites
Point the platform with your website and internal support contents to ingest and become your online expert
Omni-Channel Self-Service
Connect your bots to the messaging channels and provide intelligent self-service via AI-powered bots
Seamless Handoff
At the customer’s request or when the bot cannot resolve, sessions can be seamlessly handed off to live agents
Graphical Bot Builder
Get live updates of the external platform changes and incoming messages and respond in real-time
Answer & Action Processing
Generate personalized answers from your online support contents using ChatGPT in natural conversational flow.
Management Tools & Performance Analytics
Full suite of tools provide managers and administrators to build, deploy, monitor and analyze the performance of the bots
Family of Pre-Configured AI-Bots
Automated concierge for customers and employees that uses LLM-powered conversations to generate answers, take intent actions and resolve issues. eServe AI-Bot can route requests to humans or other bots – for shopify order management or managing tickets etc.
Collects information from the customer and uses the configured conditional logic to route the customer to the right queue and team.
Answers pre-sales and support questions from the ingested know-how from your support contents and websites. Understands customer questions, searches for the right information and generates accurate conversational answers
Answers pre-sales and support questions, allows customers to view and manage their orders – track status, change orders or shipping addresses, cancel and return orders. View abandoned carts etc
Lets the customers view and manage their support tickets – view ticket details, update status and leave responses in the ticket
Collects required customer information, triages based on profile and importance to update customer record and assign to the correct agent or team.
eServe AI-Bot
Powerful, intelligent, conversational AI-Bot is your automated Sales & Support Assistant
- Quickly deploy automated generative AI sales & support experiences without any coding. Customize with simple click.
- Automatically ingest your business content from knowledgebases and websites to generate responses from your data
- Configure intent-actions specific to your business needs or add pre-configured domain specific bots
- Seamlessly transfer to agents at customer request or for areas not handled by the bot
Answer Bot
Answer over 50% of your customer questions instantly; activate and go-live in minutes
- Generate answers from multiple content sources. Provide safe conversational answers as a human assistant would do.
- Ingest multiple websites, eServe Knowledgebases, and support content in local & cloud drives.
- Gather likes/dislikes and feedback to capture info gaps and push into correction workflow.
- Provide transparency and security of the transactions by making all conversations visible and removing all data from LLMs
eCommerce Support Bot
eCommerce bot that leverages Shopify integration to grow sales and reduce support tickets
- Customer can manage orders - track orders, edit, cancel or return orders for automated customer service
- Customers can self-serve from any messaging channel of their preference – same bot works everywhere
- eCommerce intents are pre-loaded with ability to configure business rules for each transactions type.
- Includes AI-powered eCommerce help center to answer product, order and support questions
Customize and deploy no-code, generative action chatbots
Deploy your own GPT bots powered by advanced large language models to understand customer intent and sentiment, hold natural language conversations, provide generative answers and take actions to resolve customer issues.
Intent Manager
Understand natural language and detect customer intent using LLM models. Generate personalized conversational responses using ChatGPT
Data Ingestion System
Built you own custom ChatGPT bot using the graphical design tools. Or simply download, customize and enable from library of bots
Basic Builder & Graphical Pro
Bots become expert by ingesting your knowledgebases and websites and answer questions using your know-how. Go beyond deflections, by directly take actions to resolve the customer issues
Collect data missing contents, unmatched intents and incorrect generated responses
Search returns incorrect or no results
Query string, search context and results are automatically pushed into the KB remediation workflow. Editors can review this data and update/create new content in the KB
User utterance could not be matched to intent
Unmatched utterance with frequency counts are saved in Unmatched-Intent list. Admins can periodically review and click to the phrase to existing or new intent
Issues that cannot be automatically resolved
Failed automations that are routed to an agent are tagged to allow review and analysis to continuously improve the self-service rates
Analyze the customer entered feedback
Customer feedback is automatically analyzed for sentiment and categorizing the session to set resolution codes
Actions & Integrations
Map intents to pre-defined actions or setup new intent-actions
- Search Action specifies the scope of the search – KBs, Content Type etc and the response style
- Send Action formulates a response in a content type and sends it to the customer
- eServe Actions include routing, branching to dialog or another bot, etc
- API Actions invoke calls to external system to push or get data
Management & Supervisors Workspaces
Tools for managers to monitor and intercede in support operations
- Administrative user interfaces allow admins to setup users and configure the solution
- Intent and Bot Designers let you create and manage bot deployments and handle operational issues
- Download, customize and deploy pre-configured intents, dialogs and bots.
- Receive failure notifications and open the admin console to make corrections
Bot & Conversational Analytics
Measure Bot Performance and Analyze Conversions, Failures and Revenue Generated/Saved
- Use built-in reports to monitor your helpdesk productivity
- Ticket dashboard lets you select KPIs, charts and tables to visualize support performance
- Activity list displays all sessions handled by the agent with ability to review conversations and resolutions data
- Review their presence durations in pie chart for compliance with shifts
Provide the conversational customer engagement people want
eBooks
A comprehensive guide to sales automation
Learn! What is sales automation and how does the process work? How does a sales automation software work?
eBooks
Self-service tools that your business needs to enhance CX
Introduction to Customer Support & CX What does self-service customer support refer to?
Blog
Augment your e-customer support with customer self-service
Amazon leads the eCommerce business. It has managed to sustain its position consistently for the past many years. Have you wondered why? Can you implement Amazon’s mantra for success?