AI-Powered Customer Service for Shopify Merchants
Provide unified customer views with actionable data from Shopify integration to allow agents to track status, manage orders and returns. AI-bots extend these capabilities for customers self-service across all channels. Drive faster resolutions and a more personalized customer service
Reduce costs, drive efficiency and increase revenues
Use shopify data to provide empower human and self-service customer service to manage orders, answer to sales and support questions and resolve issues
Add chatbot, help portal, web widgets and search tools in your store website to help visitors into customers
With your ingested business knowhow and data from Shopify, the AI-bots can answer questions, show product information and handle order related issues automatically across supported channels
Give your support agents the tools to offer suggestions, send product information cards and cart links during the support sessions.
Trigger personalized messages to customers for their visits, orders and support interactions. Easily create rich visual cards with click to buy options
Help you teams make informed decisions using pre-build dashboards that provide eCommerce support performance and revenue capture details.
Use Shopify data for automated and human customer service
Leverage deep integration with Shopify to provide Amazon-like customer service with intuitive , personalized support experiences across all messaging channels. Use AI-bots and automation to scale support and reduce support loads by 50+%
Connect to all Your Stores
Integrate all your stores for one-place support. Act on your customer issues without switching back and forth. View, update and cancel orders, provide refunds, create new orders, send carts links and collect payments,
Manage Orders, Make Sales
Support and sell using shopify data. Get a comprehensive view of your customers behavior and actions – sites visited, products viewed, orders, cancellations, returns. Prioritize VIP customers
Self-Serve with AI-Bots
Scale support without increasing costs Provide Amazon-like customer service to your customers with intuitive , personalized support experiences across from all messaging channels. Reduce your support loads by 50+%
Support Features for Shopify eCommerce Merchants
Provide Conversational AI Assistant
Ingest knowhow and generate answers using data from websites, FAQs and internal knowledgebases to answer pre-sales and support questions on websites and via bots
Omni-Channel your shopify stores
Deliver a conversational storefront to your customers on messaging channel of their choice. Support and sell with both AI-Bots and human agents
Shopify Support with Ticket Management
Convery all issues into tickets to resolve shopify customer data from journeys, order details etc.
Automated Self-Service (AI-Bots)
Let customers manage their orders, carts, track status and request returns/refunds. They can also view products and place new orders
Personalized Human Support
Give your teams the tools to provide exceptional personalized customer service complete picture of the customer – orders, feedback, queries etc
Engage with Proactive Messages
Trigger personalized messages to customers for their visits, orders and support interactions. Easily create rich visual cards with click to buy options
Recommend Products
Give agents the tools to make recommendations based on the customer’s purchase history, feedback and preferences. Agents and bots can offer suggestions, send product info and cart links
Track Revenue from Support
Track and attribute revenues generated from support actions by humans and bots. Analyze customers, actions and products that most contribute to increasing order values
Respond to Add/Marketing Replies
Enable messaging on your Ad-campaigns and connect to AI Bot for answering pre-sales questions and provide a personalized shopping experience.
Support shoppers from Agent Workspace – no switching tabs
With Shopify integration, agents can fully manage order, send abandoned carts links and recommend products
Get Order History and Available Actions
Customer shopping profile and history of orders and cancellations are displayed immediately. Valid actions for each order simplify agent’s support options.
Access Order Actions without switching tabs
View, update and cancel orders, provide refunds, create new orders, send carts links and collect payments,
Refund Past Orders, Offer Exchanges
View shop rules and authorize returns and refunds directly from workspace Specify amounts, shipping charges and restock options
Send Products and Abandoned Cart Links
Recommend products during support session or create a cart and send for payment.
Answer over 50% of your customer questions instantly; activate and go-live in minutes
Answer AI-Bot
- Generate answers from multiple content sources. Provide safe conversational answers as a human assistant would do.
- Ingest multiple websites, eServe Knowledgebases, and support content in local & cloud drives.
- Gather likes/dislikes and feedback to capture info gaps and push into correction workflow.
- Provide transparency and security of the transactions by making all conversations visible and removing all data from LLMs
eCommerce bot that leverages Shopify integration to grow sales and reduce support tickets
eCommerce Support AI-Bot
- Customer can manage orders - track orders, edit, cancel or return orders for automated customer service
- Customers can self-serve from any messaging channel of their preference – same bot works everywhere
- eCommerce intents are pre-loaded with ability to configure business rules for each transactions type.
- Includes AI-powered eCommerce help center to answer product, order and support questions
Proactively notify customers with rich personalized contextual messages
Proactive Messaging
- Automatically notify customers with personalized in-context rich messages
- Trigger messages based on Shopify store updates or changes
- Select channels and message styles from templates
- Build powerful automated engagements using segmentation and business rules
Generate Revenues and Profits from your Support
Answer product questions from Ads and Posts
Enable messaging on your Ad-campaigns, social and websites to answer pre-sales questions and provide a personalized shopping experience. Scale with automated self-service flows, bring in humans to handle the exceptions
Convert support requests into sales opportunities
Give your support agents the tools to promote and make recommendations with updated customer profile, customer’s purchase history and preferences. Agents can offer suggestions, send product information cards and cart links
Send out cart payment links
Deliver personalized experiences and have conversations with complete view of customers interactions. Overlay customer’s store data with their online and social interactions to unlock sales from all channels
Generate revenues from messages that convert
Trigger personalized messages to customers for their visits, orders and support interactions. Easily create rich visual cards with click to buy options
Which support interactions close sales and generate revenue?
eCommerce and Revenue Analytics
- Identify and track revenues brought in by your (human and automated) customer support
- Identify and drill into interactions that drive sales revenues
- Attribute revenues to agents and teams to build loyalty and reward success
- Provide tools and create strategies for your support operations to improve impact on sales
Leverage contact-center like communication services
Macros
Enable or build custom macros to take multiple actions – such as sending a templated message, initiating a workflow
Shortcuts
Frequently used phrases and templates can be saved behind a shortcut key. Agents can send the phrase by selecting from shortcut list
Placeholders
Placeholders are variable-names that are filled-in with actual data from tickets, customer profiles or integrated data
Use Stored Knowledge
Quality support requires agents to know. Capture business and support knowledge in powerful KBs for all agents to re-use.
Send Files, Videos, Cards
Teams can save frequently used documents, images or cards in a team folder for all agents to use.
Spell Checker
Built-in spell checker identifies errors and provides correction suggestions
Language Translation
Allows agents to bring advisors into the conversation for consultation and to jointly working on issues
Drag & Drop, Paste
Send files, images by dragging and dropping in the rich-text send box. Copy & paste also works
Keyboard First
Access frequently used features using keyboard shortcuts to speed up processing
Resource
eBooks
Leveraging AI to meet the ever-changing customer needs
How the Rise of AI will Impact Support. How to Apply Intelligent Automation Successfully for Competitive Customer Service
Blog
What makes offering 24/7 customer services so important?
The ability to serve a global marketplace. But many businesses are unable to take advantage of this. The different time zones that exist make it challenging to expand businesses across the globe.
Infograph
Top 3 Benefits of Adopting Omni Channel Strategy
More Consistency in Communication More Reach More Visiblity
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