Social Commerce Strategy: Advantages and Steps to Use
- 26 Jul 2023
With the emerging trends of digital marketing, social media has become commonplace for businesses to target leads and sales. So, when businesses take advantage of social commerce strategies, they allow customers to choose a service or product easily, available at their service, round-the-clock.
In addition to having the freedom to browse stress-free, social commerce allows improved customer support services. But, what exactly is social commerce, and why is it important for businesses? This post spills the secrets; read the given narration to learn further.
An Introduction to Social Commerce: What Is It?
Everything has transformed digitally with innovations in the eCommerce industry, and so have consumer habits. Since social media marketing holds paramount importance, businesses can take advantage of these ads. They can connect to their prospects on a deeper level to advertise in a more personalized and integrated way.
So, what social commerce does is alter the way brands build relationships with customers. In short, social commerce or eCommerce encompasses digital social networks. It assists in the selling and buying of services or products.
With social commerce, you can bring eCommerce functionality into social media platforms. It assists customers with chat features. Besides improving an e-commerce buying and selling process, it offers businesses to chat with customer service.
Once you know the best way to build happy customers, your business will boom eventually. That’s what social commerce does. Social commerce does everything from making your content go viral to implementing word-of-mouth marketing strategies. Here are a few perks of implementing social commerce to improve customer support services.
- Constant Audience Growth
Do you know that thousands of users are on social media platforms and are active daily? So, when businesses are on social media, it gets easier to target prospects. Companies will witness an upsurge in their sales with social commerce.
- Authentic Traffic and Engagement
Increasing your social media consumers is the foundation step to making conversions. The major benefit of social commerce is the reach and engagement that businesses get when they start sharing content. They show up in the updates of followers daily. And people are more likely to contact the business.
Social commerce will encourage the audience to connect with businesses via two-way communication because businesses can easily chat with customer service. It allows customers to engage with the business.
- Higher Ranking on the Search Engine
Social media engagement leads to more than direct transactions. Social commerce increases traffic and influence ranking on Google and other search engines. Sharing links to content on social media sites is a great way to drive traffic. It allows prospects to engage with a like, share, or comment. That’s how a business gathers a larger audience.
- Customer Loyalty & Retention
With social commerce, businesses can aim to promote services and products and build relationships with loyal customers and audiences. Grabbing this opportunity helps engage prospects. Besides, it also builds satisfied and happy customers who are eager to make a second buy of your products and services. As businesses using social media commerce, it is imperative to treat buyers like you do with repeat buyers. Both are equally important for your business.
Top Ways to Use Social Commerce
Given below are the ways to use social media commerce for business success:
Understand the Customer Demographic
For companies to understand the demographic, knowing what platforms their prospects use is imperative. So, they may create the typical customer profile to characterize the typical consumer. You need to understand the ideal customer profiles. Then, you need to profile them & understand them with deeper insights.
While building customer profiles, leaders must seek common traits among consumers. The traits must embody the individuals they serve. They include aspects like:
- Patterns while communicating with brands
- Buying preference
Persona will help companies target the right section of prospects. In addition, it also brings perspectives afresh to drawing boards. This particular method of building personas offers brands the information they need for effective marketing strategies. Note that it also includes customers in each business decision.
When your target demographic lies from the 18 to 34 age range, they are online. They wait to shop while scrolling. According to reports, 48% of online users in the U.S. purchased products online in 2019.
Meet Your Customers on their Preferred Channel
Meeting customers on their preferred social media form is an excellent way to make interactions with the brand in a personalized manner. It’s an incredible way to globalize the brand with social media presence. Media platforms do not take any breaks. They continuously get used at all hours every day globally.
For CX agents, social media is an ideal tool to check in with customers. Note that it keeps the purchasing process more seamless and simplified. They check the advertisement for the product. Besides, they click on links and go directly to the site.
While using social commerce, ensure to engage with followers. If your customer faces any issues, you must provide them with authentic customer support services.
To conclude, it can be stated that social commerce capitalizes on the number of individuals using social media platforms globally. Social commerce involves the use of shopping solutions or eCommerce integrations. Businesses can chat with customer service to improve their operations on social media platforms. So, social commerce is extremely important for brands.
Also, it helps make sales directly on social media. Besides, it’s a great sales strategy since it removes friction from digital shopping experiences. People discover products they like when browsing social media.
What are the different types of customer self-service resources?
To a layman, self-help often turns out to be the best form of assistance. From a marketer’s perspective, providing self-service resources happens to be a provision to save time. Again, looking through the lens of a business owner, time is money. So, in this equation, how would you prioritize self-service for customer support? Remember, 88% […]Read More
How to execute omnichannel support strategy – 4 important ways
Going omnichannel is indispensable for most brands today. Today customers want to be served across divergent channels and especially, those that they use to communicate in their daily lives. Earlier, the channels demanded customers to report their issues from scratch every time they reached a channel. This resulted in poor customer experience and diminishing brand […]Read More
How can eCommerce brands reduce product returns by strengthening customer support?
Processing an order return is an unpleasant experience for any eCommerce business. Unfortunately, most eCommerce companies need to refund the payment to their customers when a return is booked (read, not a replacement!) As per recent statistics, more than 20.08% of all the merchandise that was ordered in 2021 was returned. In terms of monetary […]Read More
Looking for help desk software? Try eServeCloud for free
Start your 45-day free trial with stant access
- No credit card required
- Instant setup
- 45-days free trial