Let Customers Serve Themselves
Be where your customers are
Effortlessly Assist Customers Across Channels – Chat, WhatsApp, SMS, Email, and Social Media.
![Omni Channel](https://www.eservecloud.com/wp-content/uploads/2023/02/1-801.png)
Resolve at scale with AI-chatbots
Resolve customer issues immediately with conversational chatbots, personalize customer experiences; escalate to agents when necessary.
![Resolve with AI-Bots](https://www.eservecloud.com/wp-content/uploads/2023/02/3.-Resolve-with-AI-Bots.png)
Answer questions with help centers
Effortless self-service: Provide generated answers from your stored knowhow. Deflect tickets, address pre-sales inquiries and surface knowledge gaps.
![Get Answer Quickly](https://www.eservecloud.com/wp-content/uploads/2023/02/4.-Get-Answer-Quickly.png)
Deliver proactive personalized messages
Send personalized messages to convert visitors, update tickets, inform on products. Boost sales, reduce support.
![Keep in the Know](https://www.eservecloud.com/wp-content/uploads/2023/02/5.-Keep-in-the-Know.png)
Tools for Team Success
![](https://www.eservecloud.com/wp-content/uploads/2023/02/Unified-Customer-View.png)
Unified Customer View
Get full customer context in workspace - all inquiries and conversations, profile and integrated data to provide personalized, efficient support.
Click Here >Never Drop a Conversation
All requests become tickets so you can prioritize, tag, and resolve issues. Monitor progress, send notifications, and leverage SLAs for efficiency.
Click Here >![](https://www.eservecloud.com/wp-content/uploads/2023/02/Never-Drop-a-Conversation.png)
![](https://www.eservecloud.com/wp-content/uploads/2023/02/Work-Together-as-a-Team.png)
Work Together as a Team
Bring in team mates collaboratively resolve customer issues: mention agents in notes, assign tasks, and conference for immediate consultation.
Click Here >Get AI-Assistance
Use the generative AI Assistant to formulate responses, get contextual macros and recommended answers
Click Here >![](https://www.eservecloud.com/wp-content/uploads/2023/02/Task-Automation-1.jpg)
Helpdesk for Shopify Merchants
Seamlessly integrate with your eCommerce stack for customer delight
-
Integrate With All Your Stores
Efficiently manage customer issues in one place. View, update, cancel orders, provide refunds, create new orders, and collect payments all in single dashboard.
-
Support and Sell using Shopify Data
Get your customer’s behavior and actions – sites visited, products viewed, orders, cancellations, returns. Prioritize VIP customers
-
Scale Support without increasing costs
Provide Amazon-like customer service to your customers with intuitive , personalized self-serve support experiences across all messaging channels. Reduce your support loads by 50+%
-
Get eCommerce Operations Insights
Build Your Own eCommerce Dashboard for detailed insights on revenue generations, support effectiveness
![](https://www.eservecloud.com/wp-content/uploads/2023/02/10.-Connect-to-All-Your-Stores-1.png)
![](https://www.eservecloud.com/wp-content/uploads/2023/02/11.-Manage-Orders-Make-Sales-1.png)
![](https://www.eservecloud.com/wp-content/uploads/2023/02/12.-AI-Chat-Bots-Help-Center-1.png)
![](https://www.eservecloud.com/wp-content/uploads/2023/02/13.-Get-Commerce-Insights-–-1-1.png)
Schedule a Demo today Now!
Free Forever*. Unlimited agents. No credit card required. No strings attached.
Schedule a Demo![](https://www.eservecloud.com/wp-content/uploads/2023/02/webinars-pic3.jpg)
Turn Support into a Revenue Driver
![](https://www.eservecloud.com/wp-content/uploads/2023/02/6.-Answer-Pre-Sales-Questions.png)
Answer Pre-Sales Questions
Enable messaging on your Ad-campaigns, social and websites to answer pre-sales questions and provide a personalized shopping experience. Scale with automated self-service flows
Know More >Make Agents Sales Stars
Make happy customers with AI-Assisted resolutions and recommendations by agents. Utilize AI-Chatbots for Faster Issue Resolution, Automated 24/7 Support, Cost Reduction, and Customer Satisfaction.
Know More >![](https://www.eservecloud.com/wp-content/uploads/2023/02/7.-Make-Agents-Sales-Stars.png)
![](https://www.eservecloud.com/wp-content/uploads/2023/02/8.-Understand-Your-Customer.png)
Personalize Your Customers
Deliver personalized experiences and have conversations with complete view of customers interactions. Overlay customer’s store data with their online and social interactions to unlock sales from all channels
Know More >Engage with Notifications
Trigger personalized messages to customers for their visits, orders and support interactions. Easily create rich visual cards with click to buy options
Know More >![](https://www.eservecloud.com/wp-content/uploads/2023/02/9.-Engage-with-Notifications.png)
Get Performance & Revenue Insights
Enhance Support with In-Depth Analytics
Help your teams make informed decisions using pre-build dashboards that provide support performance details. Get your KPIs on one screen to get insights on agent response times by agent, brand, channel or tags.
![Analytics for insights](https://www.eservecloud.com/wp-content/uploads/2023/02/18.-Analytics-for-insights-1.png)
Supervisors can monitor and take actions
Supervisors can monitor team support performance in real-time views and take actions to correct negative trends including listening into the conversations, barging into the sessions to assist, assign and escalate tickets as needed.
![Live supervisor actions](https://www.eservecloud.com/wp-content/uploads/2023/02/19.-Live-supervisor-actions.png)
Track Support-Assisted Revenue
Credit your agents for the revenue they bring by providing superior service and by using the ecommerce tools to enable sales. Measure the effectiveness of the sales tools to design programs to sell more
![Support enabled sales](https://www.eservecloud.com/wp-content/uploads/2023/02/20.-Support-enabled-sales.png)
Validate Customer Support Experiences
Design surveys to collect the key feedback from your customers. Use automation rules to collect customer feedback across all channels. Your teams can use the survey analytics for insights into the provided support as experienced by your customers
![Hear customer’s voice](https://www.eservecloud.com/wp-content/uploads/2023/02/21.-Hear-customers-voice.png)
Happy Customers, Effective Support, More Revenue
![https://www.eservecloud.com/wp-content/uploads/2023/02/Happy-Customers-Effective-Support-More-Revenue-1.png](https://www.eservecloud.com/wp-content/uploads/2023/02/Happy-Customers-Effective-Support-More-Revenue-1.png)
![](https://www.eservecloud.com/wp-content/uploads/2023/02/view_031.png)
We Make Switching to eServeCloud Easy
![](https://www.eservecloud.com/wp-content/uploads/2023/02/ms-icon1.png)
Use Wizards to Go Live
![](https://www.eservecloud.com/wp-content/uploads/2023/02/ms-icon2.png)
Existing Contracts – Move Without Penalty
![](https://www.eservecloud.com/wp-content/uploads/2023/02/ms-icon1.png)
Migrate Ticket, Customer Data
![](https://www.eservecloud.com/wp-content/uploads/2023/02/ms-icon2.png)