AI-Powered All-in-One Customer Service Suite
Enrich customer experiences through omni-channel self-service and agent assistance, use generative AI to drive efficiency, reduce costs and increase revenue
- No credit card required
- Instant setup
- 45-days free trial
Let Customers Serve Themselves
Be where your customers are
Effortlessly Assist Customers Across Channels – Chat, WhatsApp, SMS, Email, and Social Media.
Resolve at scale with AI-chatbots
Resolve customer issues immediately with conversational chatbots, personalize customer experiences; escalate to agents when necessary.
Answer questions with help centers
Effortless self-service: Provide generated answers from your stored knowhow. Deflect tickets, address pre-sales inquiries and surface knowledge gaps.
Deliver proactive personalized messages
Send personalized messages to convert visitors, update tickets, inform on products. Boost sales, reduce support.
Tools for Team Success
Unified Customer View
Get full customer context in workspace - all inquiries and conversations, profile and integrated data to provide personalized, efficient support.
Click Here >Never Drop a Conversation
All requests become tickets so you can prioritize, tag, and resolve issues. Monitor progress, send notifications, and leverage SLAs for efficiency.
Click Here >
Work Together as a Team
Bring in team mates collaboratively resolve customer issues: mention agents in notes, assign tasks, and conference for immediate consultation.
Click Here >Get AI-Assistance
Use the generative AI Assistant to formulate responses, get contextual macros and recommended answers
Click Here >
Helpdesk for Shopify Merchants
Seamlessly integrate with your eCommerce stack for customer delight
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Integrate With All Your Stores
Efficiently manage customer issues in one place. View, update, cancel orders, provide refunds, create new orders, and collect payments all in single dashboard.
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Support and Sell using Shopify Data
Get your customer’s behavior and actions – sites visited, products viewed, orders, cancellations, returns. Prioritize VIP customers
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Scale Support without increasing costs
Provide Amazon-like customer service to your customers with intuitive , personalized self-serve support experiences across all messaging channels. Reduce your support loads by 50+%
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Get eCommerce Operations Insights
Build Your Own eCommerce Dashboard for detailed insights on revenue generations, support effectiveness
Schedule a Demo today Now!
Free Forever*. Unlimited agents. No credit card required. No strings attached.
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Turn Support into a Revenue Driver
Answer Pre-Sales Questions
Enable messaging on your Ad-campaigns, social and websites to answer pre-sales questions and provide a personalized shopping experience. Scale with automated self-service flows
Know More >Make Agents Sales Stars
Make happy customers with AI-Assisted resolutions and recommendations by agents. Utilize AI-Chatbots for Faster Issue Resolution, Automated 24/7 Support, Cost Reduction, and Customer Satisfaction.
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Personalize Your Customers
Deliver personalized experiences and have conversations with complete view of customers interactions. Overlay customer’s store data with their online and social interactions to unlock sales from all channels
Know More >Engage with Notifications
Trigger personalized messages to customers for their visits, orders and support interactions. Easily create rich visual cards with click to buy options
Know More >
Get Performance & Revenue Insights
Enhance Support with In-Depth Analytics
Help your teams make informed decisions using pre-build dashboards that provide support performance details. Get your KPIs on one screen to get insights on agent response times by agent, brand, channel or tags.
Supervisors can monitor and take actions
Supervisors can monitor team support performance in real-time views and take actions to correct negative trends including listening into the conversations, barging into the sessions to assist, assign and escalate tickets as needed.
Track Support-Assisted Revenue
Credit your agents for the revenue they bring by providing superior service and by using the ecommerce tools to enable sales. Measure the effectiveness of the sales tools to design programs to sell more
Validate Customer Support Experiences
Design surveys to collect the key feedback from your customers. Use automation rules to collect customer feedback across all channels. Your teams can use the survey analytics for insights into the provided support as experienced by your customers
Happy Customers, Effective Support, More Revenue
We Make Switching to eServeCloud Easy
Use Wizards to Go Live
Existing Contracts – Move Without Penalty
Migrate Ticket, Customer Data
Leverage Our Implementation Services
We Work With Your App Stack
Looking for help desk software? Try eServeCloud for free
Start your 45-day free trial with stant access
- No credit card required
- Instant setup
- 45-days free trial